DELIVERY INFORMATION

Shipping

EU orders are expedited from our Warehouse located also in EU so any additional taxes and fees are not charged.

We accept billing and delivery addresses within EU, Worldwide and Switzerland. We ship the orders with DHL, EMS courier and Deutsche Post. Cost of Worldwide shipping can be adjusted, it depends on the courier service.. We will specify cost for other countries once we receive the order.

Delivery time

Once you receive the order confirmation, your shipment will arrive within 3-5 days in EU. Delivery time for worldwide shipping depends on the country where the order will be sent. When calculating the delivery time, please also include the time needed for processing the order and for the payment to be received in case of bank transfers.

Delivery

Please check that you have provided a valid delivery address. Some packages for Swiss customers will be sent only to the address within EU. The worldwide orders will be subject to a customs duty.

Tracking

Once your order has been shipped, the postal service will send you a shipping confirmation with a tracking code. You can use this tracking code to track your shipment.

Insurance

The shipment is insured.

Changing the delivery address

If you wish to change your delivery address immediately after you have placed your order, please contact our customer service team by email at info@kizlyar-eurpe.com, and we will make the requested changes for you. If you have received an order confirmation for your order, it is already on the way to the delivery address specified by you and we can no longer redirect it.